Privacy Policy

1. Introduction

Welcome to Fly2Any ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS/text messaging.

By using Fly2Any services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and other registration details
• Travel Information: Passport details, travel preferences, frequent flyer numbers
• Payment Information: Credit card details, billing address (processed securely through payment processors)
• Communication Data: Messages, feedback, and correspondence with us

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: We use cookies to enhance your experience

4. How We Use Your Information

We use your information for:

• Service Delivery: Process bookings, send confirmations, provide customer support
• Communication: Send notifications, updates, and respond to inquiries
• Personalization: Customize your experience, recommend relevant offers
• Marketing: Send promotional emails and SMS (with your consent)
• Analytics: Understand usage patterns, improve our services
• Security: Detect fraud, protect against unauthorized access
• Legal Compliance: Meet regulatory requirements, respond to legal requests

5. Information Sharing and Disclosure

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Airlines, hotels, car rental companies, and other travel suppliers
• Payment processors and fraud prevention services
• SMS/text messaging platform providers (e.g., Twilio, Vonage)
• Email marketing services
• Analytics and advertising partners
• Cloud hosting providers
• Customer support tools

5.2 Business Transfers

If Fly2Any is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

5.4 With Your Consent

We may share information with your explicit consent for specific purposes not covered above.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure payment processing (PCI DSS compliant)
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Account information: Retained while your account is active, plus 7 years
• Booking data: Retained for 7 years after travel completion
• SMS opt-in records: Retained for regulatory compliance (minimum 4 years after opt-out)
• Marketing communications: Retained until you opt out or 2 years of inactivity

8. Your Privacy Rights

8.1 Access and Correction

You have the right to access and update your personal information through your account settings or by contacting us.

8.2 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

8.3 Opt-Out Rights

• Email Marketing: Click "unsubscribe" in any marketing email
• SMS Marketing: Text STOP to opt out (see Section 3.4)
• Cookies: Adjust your browser settings to refuse cookies
• Interest-Based Advertising: Visit www.aboutads.info/choices

8.4 State-Specific Rights

If you are a California, Virginia, Colorado, Connecticut, or Utah resident, you may have additional privacy rights under state law. Contact us to exercise these rights.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.